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‍

Privacy Policy

‍Divine respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you interact with our website.

‍Information We Collect

We collect information you voluntarily provide when you interact with our site, including when you:

  • Join an allocation waitlist or register interest
  • Place an order
  • Subscribe to our newsletter
  • Fill out a form or contact us

Depending on the interaction, this information may include your name, email address, mailing address, phone number, and payment or billing details.

How We Use Your Information

Information we collect may be used for the following purposes:

To process transactions

- Your information is used solely to deliver the products or services you request. Your personal information will not be sold, exchanged, or transferred to any other company for any reason outside of fulfilling your request.

To communicate with you

- We may use your email address to send order confirmations, updates, and occasional communications such as announcements or product information. You may opt out of non-essential communications at any time using the unsubscribe link included in our emails.

To improve our services

- We may analyze aggregated, non-identifiable data to understand how visitors use our site and to improve our content, offerings, and user experience.

How We Protect Your Information

We implement administrative, technical, and physical safeguards consistent with applicable U.S. standards to protect your personal information.

While we take reasonable measures to secure your data, no method of transmission over the internet or electronic storage is completely secure.

Payments and orders are processed through Shopify, which allows us to use collected information for order fulfillment, billing, authentication, service improvement, communication, and internal research.

Cookies and Tracking Technologies

Cookies are small files stored on your device that help improve your experience on our site.

We use cookies to:

  • Remember preferences
  • Understand site traffic and interactions
  • Improve performance and functionality

You may disable cookies through your browser settings, though doing so may limit certain features.

We may also work with trusted service providers who use cookies or similar technologies to assist with analytics and site optimization.

Sharing of Information

We do not sell or rent your personally identifiable information.

We may share information with trusted third parties who assist in operating our website or providing services, provided they agree to keep the information confidential.

We may also disclose information when required to comply with U.S. law, enforce our site policies, or protect the rights, property, or safety of Divine or others.

Non-personally identifiable information may be shared for analytics or business insights.

Third-Party Links

Our website may include links to third-party websites. These sites have independent privacy policies, and Divine is not responsible for their content or practices.

Scope of This Policy

This Privacy Policy applies only to information collected through this website and only to users located in the United States. It does not apply to information collected offline or through other channels.

By using this site, you consent to this Privacy Policy.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page. Continued use of the site constitutes acceptance of the updated policy.

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Divine
© DIVINE 2025 All rights reserved
Designed and Crafted in Bali. Technology Developed in San Francisco.

Divine FAQ

How do I buy a piece?

Purchasing a Divine piece requires completing an application to ensure the right alignment between wearer and garment. Applications can be submitted in advance or during a release. Approved clients receive a private invitation before public collections are announced.

How do I get a bespoke piece?

We create only a handful of bespoke pieces per year. Each one takes months of design and prototyping, and is reserved for those who align with Divine’s values. To inquire, contact allocations@divine.design.

When are new pieces released?

We release new work in capsules which contain limited allocations for a limited set of SKUs. Approved members may be invited privately, and our public email list will be notified at time of release.

How long does it take to receive my order?

Production typically takes 2-3 months. Each collection is different and each piece is made to order. Timelines vary based on design complexity, fitting requirements, and delivery region.

How does the fitting process work?

Each piece is tailored to your exact measurements to ensure optimal comfort and performance. You’ll complete a digital measurement profile or be scheduled for an in-person session. We partner with tailors in most major cities.

Is the technology visible?

No. All components are embedded within the structure of the garment, between fabric layers. They are not visible or accessible and preserve the silhouette and elegance of the design.

Can I request a custom feature or design?

Yes. Custom features such as monograms, accent materials, specialized hardware, or unique textures can be added for an additional fee. You’ll work directly with our design team to bring your vision to life.

Where are Divine garments made?

All garments are handmade by our artisan team in Bali. Technology is designed and assembled in San Francisco, then seamlessly integrated into the garments in Bali.

What materials are used in Divine garments?

We use a blend of local and premium natural materials, combining traditional Balinese techniques like tumanggal and batik with imported silks, wools, and performance textiles.

How do I wash the garment?

Divine garments should be dry cleaned only. Your purchase includes semi-annual dry cleaning service, and on-demand cleanings are available directly through Divine.

What is Divine's return policy?

All Divine pieces are made to order and handcrafted with embedded technology. As such, all sales are final. If your piece requires adjustments, our team will work with you to make the necessary alterations.

Can I visit the studio?

Our pieces are designed and crafted in Bali. If you’re visiting, studio tours can be arranged on special occasions.